Boardcave ships a lot of surfboards and we enforce a strict packaging policy with our shapers when they pack your surfboard; damages are very rare. In the unlikely case your board is damaged we guarantee we will cover all the costs in repair or replacement ensuring we get your surfboard back to you as soon as possible. Please note, you need to contact us within 24hrs of receiving delivery if there is any issue with your order. If you contact us outside this 24hr window our insurance guarantee is not valid. However, we will do our best to help you resolve the issue.
Surf Hardware (Leg Ropes, Tail Pads, Surfboard Fins)
All surf hardware (fins, tail pads and leg ropes etc) will be delivered prior to the arrival of your customised surfboard to ensure you are ready for when your board arrives. You will be notified via email with shipment tracking details when your package is on its way.
Boardcave specialises in fast and safe delivery of surfboards, surfboard accessories and surf apparel to your door Australia wide.
At Boardcave we offer FREE shipping Australia wide on surfboard accessories orders over the value of $50. Your shipping cost (if any) will be calculated on the checkout page when entering your delivery address details.
All orders can be shipped within Australia and are dispatched with a number of courier companies including TNT, Direct Freight, Startrack, Australia Post and Fastway.
Shipping to your work address is highly recommended if no one will be at your residential address during work hours to accept delivery. You may also leave a note in the comments section on the checkout page providing delivery instructions. These instructions will be noted and passed onto the delivery driver.
If you would like to change your delivery address details or enquire about shipping rates please call us on (07) 5535 3594
or email firstname.lastname@example.org
Once your board has been dispatched you will receive a consignment number or shipment tracking number to keep an eye on your package while in transit and get an ETA. Transit time will vary depending on your delivery address. Please note delivery time frames are provided by the courier companies and are approximate estimates only. Boardcave.com.au will not be held accountable for loss, damage or late deliveries.
See transit time estimates below for door to door delivery of surfboards and surfboard accessories:
QLD: 1-2 days (rural areas up to 5 days)
NSW: 1-2 days (rural areas up to 5 days)
VIC: 2-3 days (rural areas 5-7 days)
SA: 3 days (rural areas 5-7 days)
WA: 7-10 days
NT: 7-10 days
TAS: 5-10 days
Boardcave has been shipping surfboards around Australia and the USA for years and it is extremely rare that surfboards or accessories are damaged in transit.
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TERMS & CONDITIONS